TERMS & CONDITIONS
By booking an appointment with me you agree to my terms & conditions, which are included in your confirmation email.
REMINDERS
A confirmation email will be sent to you upon booking. These will be sent automatically – but may fall into junk folders, or not be delivered to servers, so please do not rely on these as a sole reminder of your appointment. Should you have a preference in how I contact you please let me know.
CONSULTATIONS
Are complementary and there is no obligation to book. All clients are screened, and I reserve the right to refuse service to anyone.
BOOKING
Your treatment appointment is secured with a valid credit or debit card. You will be required to pay a non-refundable booking fee of £25 when reserving your appointment, which will be credited towards your treatment.
CANCELLATIONS
I respectfully ask you to adhere to my 24hr cancellation policy, which you will be advised of by email when booking your appointment.
As courtesy to other clients, I ask that you inform me at least 24 hours in advance of your booking by telephone or email if you need to cancel or reschedule an appointment. Cancellations within 24 hours and no shows will forfeit the deposit.
If you are found unsuitable for the treatment this is fully refundable. Please read on for further details.
I am a small business, and lost appointments can greatly affect my ability to earn an income. This notice period enables me to offer your treatment time to another customer, and avoids unnecessary operational costs helping me to keep my prices affordable.
Retouches to permanent makeup are offered on a complimentary basis, however, should a complimentary retouch appointment be missed, or cancelled without 24 hours notice a charge of £50 will be added.
COVID-19 POLICY – I HAVE INSTALLED A MEDICAL GRADE, AIR-STERLISATION UNIT INTO MY WEST CROFT CLINIC.
If you have to reschedule due to suspected Covid symptoms, or have been asked to self-isolate, your appointment can be rescheduled without forfeit, or your booking fee refunded as usual within 48hrs prior.
Should you have symptoms or be required to isolate within a shorter time frame, there will also be no forfeit of booking fee, as long as you are able to produce your testing registration details, or isolation requirements – which will be sent to you by the relevant authorities.
COVID RELATED NO SHOWS
No shows will be treated as per the normal terms and conditions. This ensures that those genuinely affected are treated fairly, without last minute cancellations affecting my business.
LATE & EARLY ARRIVALS
I operate on an appointment only basis, you do not need to arrive early for your appointment, I may still be with a previous client, and I need to sanitise the room between clients. I do not have a waiting room.
Should you arrive more than 15 minutes late for your appointment, I may not be able to treat you, but your treatment may still be chargeable. I will make every effort to accommodate your treatment if possible, in this circumstance treatment is at my discretion. If I am unable to treat you, the “no show” cancellation policy may apply.
REFER A FRIEND – 10% CREDIT
The friend you recommend must be a new client to HELENA JONES PERMANENT MAKE UP. There is no limit on the number of friends you can recommend. THEY MUST MENTION YOU UPON BOOKING FOR YOU TO QUALIFY. You will receive your account credit after your friend has paid in full for their treatment. We reserve the right to change conditions or withdraw the offer at any time.
This credit cannot be shared or transferred to other customers. Account credit cannot be used in conjunction with any other offers or exchanged for cash, retail goods or gift cards. Credit can only be used against Microblade and Permanent Makeup services.
Credits are only available by referring a friend and have no monetary value. Credit can only be used at Helena Jones main clinic at West Croft, Long Marston. Each referral credit may only be used once.
TREATMENT COURSES
To ensure the best results, two appointments are required. The second appointment must be completed no sooner than four weeks and no later than 12 weeks of the original appointment, unless otherwise discussed. Where the
cancellation policy is not adhered to a course session may be forfeited.
YOUR RIGHT TO COMPLAIN
I hope that your experience with me will be an enjoyable one, I will try to meet your needs whenever possible. Should you be unhappy with the service you have received, please contact me by email at [email protected] or in writing to Helena Jones Permanent Makeup, West Croft, Welford Road, Long Marston, CV37 8RH.
I cannot give refunds on treatments or products once you have left the premises, but we will look into your concerns immediately and seek a solution for you.
The information presented is intended as an introduction, it is not a guarantee of outcomes nor is it intended to serve as medical advice. Call to make an appointment for a personal evaluation to discuss all options available.
We reserve the right at all times to vary, change, alter, amend, add to or remove any of these terms without notice.
There are no exceptions to these policies.
